NZ Post PO Boxes
Official sources checked 16 November 2026 · 简体中文 · 繁體中文
A PO Box is a mailing address you rent from NZ Post. You collect letters at a Box Lobby and can keep the same postal address after moving house if the original lobby is still convenient.
Choose a box and check costs
In Find NZ Post, filter for Private Box Lobby to find nearby locations. Ask whether a box is available, when you can access the boxes, and when counter collection is open.
| Choice | What to check |
|---|---|
| Small or large | Small suits regular letters. Ask about a large box if you often receive A4 envelopes or magazines. |
| Five- or six-day sorting | Six-day sorting includes Saturdays except public holidays. Options depend on the lobby. |
| Standard or priority lobby | At a priority lobby, the day's mail is generally ready earlier. Check access and collection hours locally. |
Choose the Domestic category for personal mail. You pay a year in advance. The price depends on the lobby category, box size, and number of sorting days. See NZ Post’s price list
Apply in person
- Choose a Box Lobby and check availability and the annual fee.
- Bring proof of identity to an NZ Post store or Box Lobby, complete the application, and pay the annual fee. A passport is one option. Confirm with the location if you plan to bring a different form of ID.
- When your box opens, record your full postal address, confirm arrangements for the two keys, and ask how to enter the lobby and collect large items.
Write a PO Box address
Give senders the address NZ Post assigns you. Replace the bracketed information below with your own details.
[Recipient name]
PO Box [box number]
[Box Lobby name, as supplied by NZ Post]
[City] [four-digit postcode]Use the postcode for the PO Box. Use the lobby’s street address to find the collection point. If an online shop only has street-address fields, ask the retailer and delivery carrier whether they accept PO Boxes before ordering. NZ Post addressing standards
Collect mail and parcels
- Ordinary letters generally go into your box. NZ Post’s rental terms require you to collect mail at least monthly.
- Oversized items, signature items, and items with postage due are collected according to your Box Lobby’s arrangements. Use the collection location and deadline on your notice or tracking page.
- Email notifications are available at selected lobbies. Check the list on NZ Post’s PO Box page.
- Parcels that cannot go to a PO Box can go to an address the carrier accepts. You can also check whether the parcel is eligible for NZ Post’s Collect my parcel service.
Transfer your box or redirect mail when you move
Visit your current Box Lobby or an NZ Post store and complete a Transfer Form. A transfer depends on availability at the new location. Once you have a new box address, give it to organisations and shops that still send you mail and consider temporary mail redirection from the old box.